PLEASE READ AND ENSURE YOU UNDERSTAND THESE TERMS AND CONDITIONS. 

Fixed price packages

We have four fixed packages Basic, Silver, Gold and Platinum. Our package prices that will be shared are our fixed prices for 2022 and include VAT. All our Packages include 1 free assessment, access to our online parent portal as well as workbooks, textbooks, exam papers, learning materials and stationery.

During certain periods, we will have other packages promotions, offers and discounts. These are not combinable or transferrable.

Tailormade  packages

Should you require tailormade packages, we can discuss these, however, these would only be possible for bookings that exceed the Gold package offering.

Some examples of where we offer tailor-made packages are when students require 3 lessons or more per week tuition, full time or home schooling, international visiting students, holiday lessons. There is no guarantee that we can commit to making a tailor-made package for you, should one of our existing packages not fulfil your requirements.

Assessments

We recommend that you visit us at the centre so we can have a more interactive and personalised assessment. However, we do many assessments over video conferencing and we can arrange this for you if you prefer.

Any assessment arranged with the student will be done with the prior agreement that a package and package price are agreed upon and are acceptable to the client. Upon the completion of the assessment, and the 1:1 session with the tutor, and if satisfied, you will proceed with your chosen package and pay in advance of the lessons.

Assessment  appointment

We will arrange an assessment time that is suitable for both parties and will be made by telephone or e-mail. The assessment is not a full lesson and the

objective of the assessment is to thoroughly assess each student and agree on a set of targets with the student and/or parent. We will endeavour to schedule an appointment at the earliest opportunity that is convenient for you; however, we cannot guarantee that we will be able to arrange a time immediately or of your preferred choosing. We will schedule a mutually convenient time for both parties.

Payment terms

Lessons that are booked are confirmed and paid for in advance. Payment can be made by bank transfer, cheque, cash or credit cards. After the free assessment, and the 1:1 introductory session with the tutor, we will issue an invoice for the chosen package and this will need to be paid within 7 days of receipt.

Satisfaction guarantee

The first paid lesson of any package is conducted on a trial basis. Should you not wish to continue for any reason, FRWRD will refund the cost of the remaining lessons within 7 days.

Variation of fees and services

Fees may be changed, and the services offered added to or withdrawn at any time. However, fees will not be varied during a course or other service in progress. FRWRD will give at least two weeks advance notice to all clients in the event of a change in the structure or price of our services.

Lesson cancellation policy

Please consider lessons to be non-reschedulable and non-refundable. Silver, Gold & Platinum packages offer 1, 2 & 4 free reschedules, however these must be pre-arranged and communicated 48 hours before the lesson. If communicated on the same day, it will be a fully charged lesson and no refund will be provided.

Lesson reschedule policy

For any reschedules, we would offer a catch-up lesson. Please note that catch-up lessons must be rescheduled before the completion of a lesson block on a mutually agreeable day and time.

Late arrival

Students should aim to arrive 5 minutes before the start of their lesson. Any student who arrives late will be given the remainder of their lesson. Any student who is running late for a lesson will be expected to call or text to give an estimated arrival time.

Personal belongings

All students are responsible for their own personal belongings. FRWRD will not accept any responsibility for lost or damaged items.

Pre-existing  conditions

In the interests of the well-being of a student whilst in the teacher’s care, the centre must be informed of any medical or other condition affecting the student.

General and other terms

Students must always abide by the rules and regulations of FRWRD Tuition Centre.

Parents and guardians are expected to demonstrate their commitment to the education process by encouraging students and respecting our staff.

Should a student cause any damage to the centre’s property, parents or guardians are to be held responsible for compensation including full costs of repair.

Students are expected to observe and act upon the lesson timetable and must attend all classes on time.

Students must enter and exit the centre premises quietly and sensibly to avoid disturbance to others.

Workbooks, exercise books and task sheets given by the centre are to be kept neat, tidy and presentable.

FRWRD Tuition Centre reserves the right to amend the rules and regulations as and when necessary.